Remote Fire & Security Support Engineer (Intruder/CCTV)

Securitas; Milton Keynes; Remote; GBP 35,000 - 40,000; Full time

Job summary

Securitas Technology is hiring a Remote Support Engineer to diagnose and triage field-installed security systems from a remote setting. You will work 4:00 PM to 8:00 AM shifts, including weekends, with a weekly day off.

The role expects 3–5 years in electronic security and strong networking, CCTV, intruder and access control knowledge. This position emphasizes ticket-based customer support, testing releases, and coordinating with engineers on upgrades and servicing.

Qualifications

• 3–5 years of experience in the electronic security service industry.
• Proficient in MS Office, Outlook and Excel.
• Strong written and verbal communication skills.
• Proactive and able to work on own initiative.
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Responsibilities

• Keep an excellent record of all customers and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
• Follow a defined support ticket management process to ensure targets are met.
• Test software releases and apply fix releases to customer systems.
• Feedback information internally to other departments and attend meetings as required.
• Identify training requirements for customers and carry out offline testing on customer data.

Skills

Security systems knowledge

IP networking

MS Office suite

Communication skills

Self-motivation

Tools

Ticketing system

Job description

Securitas Technology is hiring a Remote Support Engineer to diagnose and triage field-installed security systems from a remote setting. You will work 4:00 PM to 8:00 AM shifts, including weekends, with a weekly day off.

The role expects 3–5 years in electronic security and strong networking, CCTV, intruder and access control knowledge. This position emphasizes ticket-based customer support, testing releases, and coordinating with engineers on upgrades and servicing.