Remote Fire & Security Support Engineer (Evenings/Nights)

Securitas UK; Milton Keynes; Hybrid; GBP 28,000 - 44,000; Full time

Job summary

Securitas Technology in the United Kingdom is seeking a Remote Support Engineer to diagnose and triage security systems installed in the field. The role operates remotely with 4.00pm–8.00am shifts, including weekends, and requires diligent ticketing and proactive problem solving.

You will follow structured processes, test releases, apply fixes, and collaborate with engineers and other teams while continuously learning in a fast-moving market.

Qualifications

• 3-5 years of experience in the electronic security service industry.
• Proactive, able to work on own initiative.
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Responsibilities

• Keep an excellent record of all customers and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
• Efficiently follow a defined support ticket management process to ensure targets are met.
• Test software releases.
• Apply fix releases to customer systems.
• Feedback information internally to other departments.
• Attend internal and external meetings as required.
• Identify training requirements for customers.
• Carry out offline testing on customer data as required.

Skills

Security industry experience

MS Office

Networking

Communication skills

Self-motivated

Team player

Tools

IP networking

Job description

Securitas Technology in the United Kingdom is seeking a Remote Support Engineer to diagnose and triage security systems installed in the field. The role operates remotely with 4.00pm–8.00am shifts, including weekends, and requires diligent ticketing and proactive problem solving.

You will follow structured processes, test releases, apply fixes, and collaborate with engineers and other teams while continuously learning in a fast-moving market.