Security Systems Support Engineer – Expert Troubleshooter

Mitie Group; Lurgan; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Virtual GP access

Earned-wage access

Cycle-to-work scheme

Life cover 4x salary

Enhanced pension contributions

Job summary

MiTec – Security Operations in Lurgan is hiring a Security Systems Technical Support Engineer to deliver expert remote support for security systems. You will diagnose issues using remote tools and guidance, reducing unnecessary site visits and improving response times.

Key focus areas include CCTV, intruder alarm systems, and networked devices. Strong problem‑solving and communication skills are essential for delivering high‑quality support to our customers.

Qualifications

• Strong understanding of intruder alarm system operation/ARC delivery.
• IP and analogue systems.
• CCTV systems (IP, analogue, hybrid, VMS).
• Networking fundamentals and IP addressing basics.
• Diagnosing latency and packet loss on networks.

Responsibilities

• Provide first-line and advanced technical support to customers, engineers, and internal teams across intruder alarms, CCTV, signalling devices, and networked systems.
• Use remote diagnostic platforms and a structured investigation approach to resolve calls before dispatching field engineers.
• Analyse activation pathways to verify alarm legitimacy and pinpoint faults.
• Diagnose issues on CCTV systems across small to large sites, including IP, analogue, hybrid, and VMS architectures.
• Apply networking fundamentals to resolve connectivity issues across customer estates.
• Maintain timely updates and professional communication with customers.

Skills

Intruder alarms

IP & analogue

CCTV systems

VMS architectures

Networking fundamentals

IP addressing

Subnetting

Routing basics

Remote diagnostics

Tools

Pacom

Galaxy

Job description

MiTec – Security Operations in Lurgan is hiring a Security Systems Technical Support Engineer to deliver expert remote support for security systems. You will diagnose issues using remote tools and guidance, reducing unnecessary site visits and improving response times.

Key focus areas include CCTV, intruder alarm systems, and networked devices. Strong problem‑solving and communication skills are essential for delivering high‑quality support to our customers.