Senior API Customer Success Engineer - Travel Tech (Remote)
Duffel
14 days+
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Benefits offered by this job
Job summary
A leading travel technology firm based in Greater London is seeking a Customer Success Engineer to provide expert technical support for key customers. This role involves engaging with enterprise clients, managing API integrations, and collaborating across teams to enhance the customer experience. Ideal candidates will have a strong technical background with experience in tech support and knowledge of travel technology. The position offers a competitive package, with flexible working arrangements including remote options.
Qualifications
- 5+ years in tech support helping enterprise customers use a RESTful API product.
- Experience integrating APIs and writing SQL queries.
- Ability to read and write code in multiple programming languages.
Responsibilities
- Serve as primary point of contact for strategic customers, enhancing engagement.
- Manage implementation for customers building travel experiences.
- Resolve API issues and support sales team during technical reviews.
Skills
Tech support for enterprise customers
API integration and debugging
Communication skills
Analytical skills
Experience with RESTful APIs
Education
Bachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, or related field
Job description
A leading travel technology firm based in Greater London is seeking a Customer Success Engineer to provide expert technical support for key customers. This role involves engaging with enterprise clients, managing API integrations, and collaborating across teams to enhance the customer experience. Ideal candidates will have a strong technical background with experience in tech support and knowledge of travel technology. The position offers a competitive package, with flexible working arrangements including remote options.
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