Remote Tech Support Engineer - API & Microservices

Salt; England; Remote; GBP 35,000 - 50,000; Part time

Job summary

A leading tech company is seeking a Technical Support Engineer specializing in API and microservices. This remote role involves delivering exceptional client support, diagnosing technical issues, and liaising with cross-functional teams. Ideal candidates will have a Bachelor’s degree in Computer Science, experience in technical support, and strong communication skills. Join a team that values client satisfaction and continuous improvement. This is a contract position focused on IT services.

Qualifications

• Experience as a Technical Support Engineer in a large organization.
• Strong technical knowledge of microservices and network troubleshooting.
• Ability to articulate technical concepts to non-technical stakeholders.

Responsibilities

• Deliver exceptional client support, resolving issues swiftly.
• Monitor and report on support metrics for performance analysis.
• Act as a communication bridge between clients and internal teams.

Skills

Client-facing communication skills

Technical proficiency in APIs

Analytical and problem-solving abilities

Self-motivated

Fluency in English

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Salesforce

ServiceNow

Grafana

New Relic

Job description

A leading tech company is seeking a Technical Support Engineer specializing in API and microservices. This remote role involves delivering exceptional client support, diagnosing technical issues, and liaising with cross-functional teams. Ideal candidates will have a Bachelor’s degree in Computer Science, experience in technical support, and strong communication skills. Join a team that values client satisfaction and continuous improvement. This is a contract position focused on IT services.