Remote SaaS Technical Support Engineer

Attio Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

Attio Ltd is seeking a Technical Support Specialist to provide exemplary customer support and troubleshoot technical issues. You will be instrumental in ensuring customers receive high-quality assistance and can derive maximum value from Attio's functionalities.

The ideal candidate will have over 2 years of experience in customer support for a SaaS product, along with superb communication skills and an ability to understand customer needs deeply.

This role offers a full-time position with a supportive team, focused on providing innovative solutions in a remote working environment.

Qualifications

• Proven experience in customer support or technical support for a SaaS product.
• Confident troubleshooting APIs and workflow tools.
• Excellent written and verbal communication skills.

Responsibilities

• Provide fast, friendly, and technically sound support.
• Diagnose, reproduce, and resolve product issues.
• Capture and communicate customer feedback for product improvements.

Skills

Customer support excellence

Technical troubleshooting

Outstanding communication

Technical capability

Customer empathy

Curiosity and initiative

Education

2+ years in customer or technical support role

Tools

APIs

AI

CRMs

Job description

Attio Ltd is seeking a Technical Support Specialist to provide exemplary customer support and troubleshoot technical issues. You will be instrumental in ensuring customers receive high-quality assistance and can derive maximum value from Attio's functionalities.

The ideal candidate will have over 2 years of experience in customer support for a SaaS product, along with superb communication skills and an ability to understand customer needs deeply.

This role offers a full-time position with a supportive team, focused on providing innovative solutions in a remote working environment.