Senior Technical Support Engineer - SaaS Platform

Synthesia; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary + stock options

Paid parental leave

25 days of annual leave + public holidays

Fun culture with regular socials

Generous referral scheme

New computer + monitor

Job summary

Synthesia is hiring a Technical Support Specialist in the UK to ensure a reliable experience for customers. This role involves troubleshooting technical issues and collaborating with engineering teams.

Ideal candidates have over 5 years of experience in technical support, strong problem-solving skills, and excellent communication abilities. Benefits include stock options, annual leave, parental leave, and a fun work culture.

Qualifications

• Minimum 5 years of experience in a technical support or similar customer-facing technical role.
• Strong troubleshooting and problem-solving skills, with a logical and analytical approach.
• Confident communicator with clear, concise verbal and written skills.

Responsibilities

• Investigate and troubleshoot complex technical issues across the Synthesia platform.
• Escalate technical issues to Engineering with clear details and impact assessments.
• Document findings, solutions, and technical procedures for future reference.

Skills

Troubleshooting skills

Problem-solving skills

Communication skills

Technical foundation

Tools

REST APIs

Postman

Datadog

Job description

Synthesia is hiring a Technical Support Specialist in the UK to ensure a reliable experience for customers. This role involves troubleshooting technical issues and collaborating with engineering teams.

Ideal candidates have over 5 years of experience in technical support, strong problem-solving skills, and excellent communication abilities. Benefits include stock options, annual leave, parental leave, and a fun work culture.