Technical Support Engineer: AI-Driven Helpdesk (Remote)

Appspace; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salaries

Employer-paid medical, dental, and vision coverage

Generous PTO

Remote work opportunities

Paid company holidays

Job summary

Appspace is seeking a Technical Support Engineer to provide exceptional technical support and optimize processes. This role involves resolving issues via a ticketing system and building self-service resources for customers. Ideal candidates will have strong communication skills, technical expertise, and experience in a fast-paced environment.

The position offers opportunities for remote work and a benefits package that includes competitive pay, medical coverage, and generous PTO. Join us to help enhance the work experience for people everywhere.

Qualifications

• 3+ years of experience in technical support or IT role required.
• Ability to communicate with varying technical backgrounds.
• Experience in a professional office environment is strongly preferred.

Responsibilities

• Provide technical support via ticketing and remote sessions.
• Build and maintain self-service resources for customers.
• Stay organized and document all customer interactions.

Skills

Excellent written and verbal communication skills

Technical curiosity

Proficient with AI tools

Basic networking knowledge

Experience with IT tools

Education

Bachelor’s degree or equivalent

Tools

Salesforce or similar CRM

Ticketing systems

Job description

Appspace is seeking a Technical Support Engineer to provide exceptional technical support and optimize processes. This role involves resolving issues via a ticketing system and building self-service resources for customers. Ideal candidates will have strong communication skills, technical expertise, and experience in a fast-paced environment.

The position offers opportunities for remote work and a benefits package that includes competitive pay, medical coverage, and generous PTO. Join us to help enhance the work experience for people everywhere.