Solutions Engineer (Pre and Post-Sales, SMB)

Attio

Greater London

On-site

GBP 40,000 - 60,000

Full time

14 days+

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Job summary

A tech-driven CRM company in Greater London is seeking a Solutions Engineer to enhance customer success through direct interactions and onboarding processes. The ideal candidate will have a strong technology background and experience solving business challenges. Responsibilities include designing onboarding programs, collaborating with teams to resolve issues, and gathering client feedback. This role is pivotal in ensuring customers achieve success with the company’s CRM solutions.

Qualifications

Direct customer-facing experience deploying complex products.
Experience solving business problems with technology.
Ability to work independently in a fast-paced environment.

Responsibilities

Work directly with new customers via video call and email.
Design programs to support customer onboarding.
Gather client feedback to improve the Attio product.

Skills

Customer-facing experience

Technology problem-solving

SaaS concepts

Tools

JavaScript

Python

SQL

Zapier

Tray.ai

Job description

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.

What you'll do

Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you'll bring

Direct customer-facing experience deploying, selling, or managing complex products or services
Customer-facing experience solving business problems with technology
Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
Ability to work independently in an unstructured, fast paced, environment with shifting priorities

What does the hiring process look like?

Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.