Solutions Engineer [Pre and Post-Sales] - SMB

Attio Ltd; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

A forward-thinking tech company in Greater London is looking for a Solutions Engineer to join their Customer Success team. This role involves ensuring clients successfully adopt the product through direct communication and tailored onboarding programs. Candidates should have experience with complex technologies and customer-facing roles, demonstrating problem-solving abilities in fast-paced environments. You will collaborate closely with internal teams and utilize feedback to enhance the product. Join us for an opportunity to impact how businesses utilize technology.

Qualifications

• Experience deploying, selling, or managing complex products or services.
• Experience solving business problems with technology.
• Ability to thrive in an unstructured, fast-paced environment.

Responsibilities

• Ensure client success through video calls, emails, and live chat.
• Design programs to support customer onboarding.
• Identify opportunities to expand customer engagement.
• Collaborate with internal teams to resolve product issues.
• Gather feedback for product improvement.

Skills

Direct customer-facing experience

Solving business problems with technology

SaaS concepts (APIs, JSON)

Ability to work independently

Independent worker

Tools

Zapier

Tray.ai

IFTTT

Job description

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.

What you'll do

Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio

Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours

Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth

Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues

Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you'll bring

Direct customer-facing experience deploying, selling, or managing complex products or services

Customer-facing experience solving business problems with technology

Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai , IFTTT, etc.

Ability to work independently in an unstructured, fast paced, environment with shifting priorities

What does the hiring process look like?

Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.

30-minute introductory phone call with a member of our Talent team

30-minute interview with our Head of Customer Success

45-minute technical case interview

Two 30-minute interviews with relevant stakeholders and Mock Demo exercise

30-minute closing conversation with our CEO