Remote Technical Support Specialist - AI CRM

Attio; Greater London; On-site; GBP 63,000 - 82,000; Full time

Benefits offered by this job

Equity in an early-stage tech company

25 days holiday plus local publicholyd

Apple hardware

Medical, dental, and vision coverage

401K

Enhanced family leave

Team off-site in fun places

Job summary

Attio is seeking a Technical Support Specialist to join its customer‑obsessed team. You will troubleshoot issues, share product best practices, and advocate for customers across Product and Engineering.

The role emphasizes problem-solving, attention to detail, and delivering high‑quality service in a fast-paced, B2B SaaS environment. You’ll work with Support, Product, and Engineering to improve help content, drive CSAT, and guide customers toward long‑term value from Attio's APIs and

Qualifications

• 2+ years in a customer support or technical support role for a SaaS product.
• Experience troubleshooting APIs, AI, CRMs, and workflow tools is a plus.
• Exceptional written and verbal communication skills; ability to explain complex topics clearly.

Responsibilities

• Provide fast, friendly, and technically sound support via email, chat, and video calls, meeting SLAs across EU and US hours.
• Diagnose, reproduce, and resolve product issues; document bugs and work with Engineering for timely resolutions.
• Capture and communicate customer feedback; represent the voice of the customer in cross-functional discussions.

Skills

SaaS support

API troubleshooting

Communication skills

Customer empathy

Cross-functional teamwork

Problem solving

Tools

Zapier

Intercom

Linear

Job description

Attio is seeking a Technical Support Specialist to join its customer‑obsessed team. You will troubleshoot issues, share product best practices, and advocate for customers across Product and Engineering.

The role emphasizes problem-solving, attention to detail, and delivering high‑quality service in a fast-paced, B2B SaaS environment. You’ll work with Support, Product, and Engineering to improve help content, drive CSAT, and guide customers toward long‑term value from Attio's APIs and