Remote SaaS Service Desk & App Support Analyst

THOMAX; Remote; GBP 30,000 - 40,000; Full time

Job summary

A cloud-based software provider in the UK is seeking a Service Desk Analyst to join their global team. This remote role involves supporting clients, managing service requests, and collaborating with various teams to ensure efficient problem resolution. The ideal candidate will have at least 2 years of SaaS application support experience, strong analytical and communication skills, and a proactive approach to customer service. Join a company offering rapid career development and various employee benefits.

Benefits

Rapid career development

Company bonus

Parental leave benefits

Employee referral bonus

Access to wellbeing services

Qualifications

• Minimum 2 years of experience as a Service Desk Analyst in SaaS application environment.
• Understanding of data interchange formats such as JSON and XML.
• Experience with service desk management tools.

Responsibilities

• Provide top-tier service to clients through Support role.
• Manage tickets and resolve customer issues within SLA.
• Collaborate with internal teams to resolve issues.

Skills

Customer service skills

Analytical problem-solving

Effective communication

Team collaboration

Education

Degree in computer science or related field

Current IT service management certification (e.g., ITIL Foundation v4)

Tools

Zendesk

ServiceNow

O365

Jira

MS SharePoint

Job description

A cloud-based software provider in the UK is seeking a Service Desk Analyst to join their global team. This remote role involves supporting clients, managing service requests, and collaborating with various teams to ensure efficient problem resolution. The ideal candidate will have at least 2 years of SaaS application support experience, strong analytical and communication skills, and a proactive approach to customer service. Join a company offering rapid career development and various employee benefits.