Remote SaaS Customer Success Manager — Dutch

Appficiency Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Appficiency Inc. seeks a Customer Success Manager in Greater London to guide customers through product trials and onboarding processes. The role requires a minimum of 3 years in customer service and fluency in Dutch. You'll work in a fast-paced environment, developing strong relationships and supporting marketing efforts. The position offers a remote working model with opportunities for in-person collaboration. Join a dynamic team and help customers succeed with our unique product.

Qualifications

• Minimum 3 years in customer service/support roles.
• Fluent in Dutch (Native or Professional fluency).
• Experience working in the SaaS industry.

Responsibilities

• Guide potential customers through a 30-day trial of the product.
• Manage new customers and partners through the product onboarding process.
• Encourage customers to uptake additional products where necessary.
• Develop healthy customer/partner relationships.
• Create and update the product knowledge base articles.
• Support with marketing content, including blogs and webinars.
• Evaluate and analyze customer needs and support requirements.
• Act as a customer advocate to raise product feedback.
• Troubleshoot issues and manage support ticket lifecycle.
• Assist in account management for customer/partner renewals through the CRM.

Skills

Excellent written and verbal communication skills

Outstanding troubleshooting ability

Effective organization and time management

Ongoing desire to expand personal skill base

Able to work independently and as part of a team

Experience working for SaaS companies or Microsoft technologies

Dutch Speaking (Professional or Native level)

Job description

Appficiency Inc. seeks a Customer Success Manager in Greater London to guide customers through product trials and onboarding processes. The role requires a minimum of 3 years in customer service and fluency in Dutch. You'll work in a fast-paced environment, developing strong relationships and supporting marketing efforts. The position offers a remote working model with opportunities for in-person collaboration. Join a dynamic team and help customers succeed with our unique product.