EU SaaS Customer Success Manager – Growth & Retention

HiBob; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Company share options

Cash allowance for health insurance

Annual wellness benefits

Hybrid working from day one

Work-from-home allowance

Job summary

A leading HR technology provider in Greater London seeks an experienced Customer Success Manager to enhance client relationships and drive success. The ideal candidate has B2B SaaS experience and strong analytical skills with a passion for client service. Responsibilities include managing customer adoption and usage, executing tailored strategies, and engaging stakeholders at all levels. The role offers substantial benefits including company share options, health insurance cash allowances, and a hybrid working model.

Qualifications

• Experience in customer success in a tech/SaaS-based business.
• Fluency in German and/or Dutch is advantageous.
• Strong work ethic and integrity.

Responsibilities

• Build and execute an account-specific relationship framework.
• Understand HR objectives of clients.
• Manage a portfolio of accounts with a focus on adoption.

Skills

B2B SaaS CSM experience

Excellent client service

Analytical skills

Fluent in English

Tech-savvy

Project management skills

Communication across the C-suite

Tools

Salesforce

Asana

ChurnZero

Job description

A leading HR technology provider in Greater London seeks an experienced Customer Success Manager to enhance client relationships and drive success. The ideal candidate has B2B SaaS experience and strong analytical skills with a passion for client service. Responsibilities include managing customer adoption and usage, executing tailored strategies, and engaging stakeholders at all levels. The role offers substantial benefits including company share options, health insurance cash allowances, and a hybrid working model.