Delivery & Customer Success Lead (Remote)

Doccla; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave + up to 8 bank holidays

Flexible remote working options

£200 remote working stipend

Employee stock options

4% pension on full basic pay

Private health insurance

Free daily lunch

£500 learning and development budget

Job summary

A leading healthtech company in Greater London is seeking a Delivery & Customer Success professional to manage client relationships, ensuring needs are met and driving business growth. The ideal candidate will possess strong relationship-building skills, be organised, and able to handle challenging conversations autonomously. This role offers a competitive compensation package and opportunities for growth in a mission-driven team environment.

Qualifications

• Skilled at building trust-based relationships with clients.
• Maintains an organised and structured approach to work.
• Confident in handling difficult conversations.
• Operates with a high level of autonomy.
• Inspires and motivates others with a positive attitude.

Responsibilities

• Take full ownership of the client relationship.
• Manage end-to-end creation and implementation of pathways.
• Prepare and present reports to clients.
• Lead initiatives to enhance client engagement.
• Act as the customer’s advocate within the organisation.
• Collaborate with the commercial team for strategic planning.
• Identify opportunities for upselling.

Skills

Relationship building

Organisational skills

Conflict resolution

Autonomy and decisiveness

Motivational skills

Job description

A leading healthtech company in Greater London is seeking a Delivery & Customer Success professional to manage client relationships, ensuring needs are met and driving business growth. The ideal candidate will possess strong relationship-building skills, be organised, and able to handle challenging conversations autonomously. This role offers a competitive compensation package and opportunities for growth in a mission-driven team environment.