Dutch-Speaking SaaS Customer Success Leader

SHL Medical AG; Thames Ditton; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Hybrid work option

Job summary

SHL is seeking a Dutch-speaking Customer Engagement Manager to oversee client engagement and value delivery from SHL’s SaaS solutions in the United Kingdom. You will ensure customers achieve goals through proactive engagement and strategic collaboration, contributing to measurable business outcomes.

The role offers hybrid UK office-based work with opportunities for impact across global organisations and a supportive, inclusive culture.

Qualifications

• Dutch-speaking customer success or account management experience in SaaS or HR tech.
• Excellent stakeholder and relationship management skills.
• Excellent communication and presentation abilities.
• Experience using CRM platforms (Salesforce preferred).

Responsibilities

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

Skills

Customer success

Account management

SaaS

HR tech

Dutch Speaking

Stakeholder management

Communication

Presentation

Tools

Salesforce

Job description

SHL is seeking a Dutch-speaking Customer Engagement Manager to oversee client engagement and value delivery from SHL’s SaaS solutions in the United Kingdom. You will ensure customers achieve goals through proactive engagement and strategic collaboration, contributing to measurable business outcomes.

The role offers hybrid UK office-based work with opportunities for impact across global organisations and a supportive, inclusive culture.