Growth SaaS Customer Success Manager — Ecommerce (Hybrid)

WUNDERTALENT; England; Hybrid; GBP 49,500 - 60,500; Full time

Job summary

A leading SaaS company in London is seeking a Customer Success Manager to enhance client success and drive revenue growth. The role involves developing long-term partnerships with clients, providing strategic insights based on performance trends, and ensuring timely service delivery. Candidates should have at least 2 years of experience in account management or customer success, strong communication skills, and a background in B2B software, logistics, or SaaS. This position offers a hybrid work setup with flexibility in hours.

Qualifications

• At least 2+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Strong analytical skills with the ability to present data and trends.

Responsibilities

• Operate as the lead point of contact for all clients.
• Develop trusted advisor relationships with key accounts.
• Generate revenue through up-selling and cross-selling existing accounts.
• Prepare periodic performance reports and QBRs covering clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions.

Skills

Account Management

Customer Success

Analytical skills

Negotiation skills

Excellent verbal communication

Excellent written communication

Education

BA/BS degree or equivalent

Job description

A leading SaaS company in London is seeking a Customer Success Manager to enhance client success and drive revenue growth. The role involves developing long-term partnerships with clients, providing strategic insights based on performance trends, and ensuring timely service delivery. Candidates should have at least 2 years of experience in account management or customer success, strong communication skills, and a background in B2B software, logistics, or SaaS. This position offers a hybrid work setup with flexibility in hours.