Remote Returns Guidance Specialist

Hrstalentsolutions; Leeds; Remote; GBP 36,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Return Instruction Support Assistant to guide customers through the company’s online return process. This remote role can be full-time or part-time and focuses on locating the correct steps, verifying order references, and delivering clear, policy-aligned guidance.

You will not decide refund eligibility or issue labels without approval. The work requires careful reading, empathetic communication, and precise case-note updates as customers progress through stages.

Qualifications

• Experience in customer service or contact-center roles.
• Ability to follow written processes and provide clear, plain-language guidance.

Responsibilities

• Check the order reference and identify the appropriate return guidance.
• Respond to routine written questions with accurate, policy-aligned information.
• Direct customers to the correct online return instructions or help page.
• Record the customer’s question, stage, and guidance provided for handoffs or reviews.

Skills

Customer service

Communication

Job description

Hrstalentsolutions is seeking a Return Instruction Support Assistant to guide customers through the company’s online return process. This remote role can be full-time or part-time and focuses on locating the correct steps, verifying order references, and delivering clear, policy-aligned guidance.

You will not decide refund eligibility or issue labels without approval. The work requires careful reading, empathetic communication, and precise case-note updates as customers progress through stages.