Remote Order Change Specialist

HRS Talent Solutions; Hempstalls; Remote; GBP 41,000 - 43,000; Full time

Job summary

HRS Talent Solutions seeks a Customer Service Assistant for Order Changes. This remote role handles incoming messages, links changes to orders, and communicates next steps to customers, following approved procedures. You will log requests, distinguish between received and approved changes, and route queries to the right team.

No promise of outcomes before confirmation. Previous order processing or admin experience helps but is not required.

Qualifications

• Newcomers can learn the workflow from a remote role.
• Customer service background is helpful but not required.

Responsibilities

• Read incoming messages (online or email) and link each request to the correct order.
• Explain the next steps using approved information and route queries to the appropriate team.
• Log changes and maintain a traceable record of an order's status and responses.

Job description

HRS Talent Solutions seeks a Customer Service Assistant for Order Changes. This remote role handles incoming messages, links changes to orders, and communicates next steps to customers, following approved procedures. You will log requests, distinguish between received and approved changes, and route queries to the right team.

No promise of outcomes before confirmation. Previous order processing or admin experience helps but is not required.