Remote Multi-Step Form Guidance Specialist

HRS Talent Solutions; Scunthorpe; Remote; GBP 34,000 - 38,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Assistant to help users navigate multi-step online forms and understand form status. You will guide customers through form stages, explain drafts vs final submissions, and route issues to the specialist team for resolution.

This role suits clear written communication, precise note-taking, and the ability to follow employer instructions. Flexible hours, remote home-office setup, and training are provided.

Qualifications

• Assist with online forms navigation and guidance.
• Explain saved drafts vs submitted forms and status.
• Record issues and escalate to the authorised team.
• Remote work using email, online help material, and customer records.
• Prior forms experience is an asset, not a requirement.

Responsibilities

• Identify the form and stage described by the customer.
• Check instructions before giving a navigation step.
• Distinguish saved drafts from submitted forms in case records.
• Explain how to locate an approved help page or return to a form.
• Ask for a screenshot only under privacy rules.
• Record the step where a technical problem occurred.
• Refer questions about meaning of an answer or eligibility.
• Keep follow-up replies connected to the original enquiry.

Job description

HRS Talent Solutions is seeking a Remote Customer Service Assistant to help users navigate multi-step online forms and understand form status. You will guide customers through form stages, explain drafts vs final submissions, and route issues to the specialist team for resolution.

This role suits clear written communication, precise note-taking, and the ability to follow employer instructions. Flexible hours, remote home-office setup, and training are provided.