Remote Retentions Specialist - Customer Growth

Brook Street; Nottingham; Remote; GBP 26,000 - 34,000; Full time

Job summary

Brook Street is seeking a Retentions Advisor for a fully remote role in the UK. You will handle a high volume of customer calls, work toward retention targets, and ensure FCA standards are met while delivering an excellent customer experience. The role offers 37.5 hours per week with a rotating rota and full training.

The package includes a £25,506 base salary plus £8,400 OTE, with remote work and clear career development opportunities. Applicants should be target-driven and resilient.

Qualifications

• Excellent communication skills.
• Ability to stay composed in high-volume calls.
• Goal oriented with resilience.

Responsibilities

• Handle high-volume customer calls in a fast-paced environment.
• Work towards retention targets to retain customers.
• Ensure all interactions comply with FCA standards.
• Build rapport and identify effective solutions for customers.

Skills

Customer service

Phone calls

FCA standards

Job description

Brook Street is seeking a Retentions Advisor for a fully remote role in the UK. You will handle a high volume of customer calls, work toward retention targets, and ensure FCA standards are met while delivering an excellent customer experience. The role offers 37.5 hours per week with a rotating rota and full training.

The package includes a £25,506 base salary plus £8,400 OTE, with remote work and clear career development opportunities. Applicants should be target-driven and resilient.