Retentions Advisor

Brook Street; Nottingham; Remote; GBP 26,000 - 34,000; Full time

Job summary

Brook Street is seeking a Retentions Advisor for a fully remote role in the UK. You will handle a high volume of customer calls, work toward retention targets, and ensure FCA standards are met while delivering an excellent customer experience. The role offers 37.5 hours per week with a rotating rota and full training.

The package includes a £25,506 base salary plus £8,400 OTE, with remote work and clear career development opportunities. Applicants should be target-driven and resilient.

Qualifications

• Excellent communication skills.
• Ability to stay composed in high-volume calls.
• Goal oriented with resilience.

Responsibilities

• Handle high-volume customer calls in a fast-paced environment.
• Work towards retention targets to retain customers.
• Ensure all interactions comply with FCA standards.
• Build rapport and identify effective solutions for customers.

Skills

Customer service

Phone calls

FCA standards

Job description

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 06/11/2026

About this job

Retentions Advisor

• Remote £25,506 basic salary + £8,400 OTE We're looking for motivated Retentions Advisors to join our remote team.

You'll speak with customers over the phone, understand their needs, and use your communication skills to retain their business while delivering an excellent customer experience.

The role: High-volume customer calls in a fast-paced environment Working towards retention targets Ensuring all interactions meet FCA standards Building rapport and identifying customer solutions What's on offer: £25,506 basic salary £8,400 OTE Fully remote working
37.5 hours per week 6-week rotating rota between 8am-8pm, Monday-Saturday Two 15-minute breaks and a 1-hour lunch break Full training and career development opportunities If you're target-driven, resilient, and enjoy helping customers, we'd love to hear from you.