Retentions Sales Advisor - Hybrid/Remote

Domestic & General; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid role

Health Cash Plan

Instant discounts

Salary Finance Loans

electric vehicle leasing

long service awards

Job summary

Domestic & General is hiring a Customer Sales Advisor in Nottingham. In a fast-paced Retentions role, you'll contact existing customers to reinforce value, build rapport, and offer tailored solutions while meeting FCA standards.

The role is 37.5 hours per week with a rotating 6-week shift, and offers hybrid or remote options, plus a starting salary of £25,506 with an £8,400 OTE. You'll need a proactive, customer-first mindset, resilience, and clear communication to hit retention targets and

Qualifications

• Self-driven, customer-first mindset essential.
• Empathetic listening to understand customer needs.
• Resilience in a fast-paced, target-based environment.
• Willingness to learn about products and FCA updates.
• Clear communication to explain products transparently.

Responsibilities

• Handle high-volume retention calls to keep customers.
• Build rapport and propose suitable products based on needs.
• Meet FCA-compliant retention targets and quality standards.
• Operate on our telephony system during rotating shifts.

Skills

Self-driven

Empathetic listener

Resilient

Curious mindset

Clear communicator

Independent

Job description

Domestic & General is hiring a Customer Sales Advisor in Nottingham. In a fast-paced Retentions role, you'll contact existing customers to reinforce value, build rapport, and offer tailored solutions while meeting FCA standards.

The role is 37.5 hours per week with a rotating 6-week shift, and offers hybrid or remote options, plus a starting salary of £25,506 with an £8,400 OTE. You'll need a proactive, customer-first mindset, resilience, and clear communication to hit retention targets and