Remote Production Engineer & Cloud Support (AWS)

MBR Partners; Greater London; On-site; GBP 66,000 - 106,000; Full time

Job summary

MBR Partners is seeking an experienced Production and Application Support professional to manage live systems and oversee SQL Server databases. You will troubleshoot performance issues, perform backups, and coordinate patches and migrations while ensuring minimal downtime.

You will support AWS cloud infrastructure, participate in root-cause analysis, and communicate with global customers and internal teams.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 5+ years of experience in Production Support, Application Support, DBA, or Engineering Support.
• Strong hands-on experience with Microsoft SQL Server and SQL.
• Experience with database performance tuning and troubleshooting.
• Experience with Windows and/or Linux environments.
• Experience with patching, upgrades, and migrations.
• Experience with cloud platforms, preferably AWS.
• Strong problem-solving and communication skills.
• Experience in telecom OSS/BSS systems is a plus.
• Knowledge of Python, Docker, or MicroStrategy is a plus.
• AWS, Microsoft, or SQL certifications are a plus.
• Experience working with global customers and 24x7 systems is a plus.

Responsibilities

• Provide production and application support for live systems.
• Manage and maintain Microsoft SQL Server databases.
• Troubleshoot performance issues, database errors, and system outages.
• Perform database maintenance, including backups, indexing, monitoring, and recovery.
• Execute application patches, upgrades, and releases with minimal downtime.
• Plan and perform data refreshes and database migrations across environments.
• Support cloud infrastructure on AWS, including EC2, EBS, backups, and monitoring.
• Analyze root causes of incidents and implement long-term fixes.
• Communicate clearly with customers and internal teams on issue status.
• Document solutions, procedures, and best practices.

Skills

Production Support

SQL Server

SQL

Performance tuning

Windows/Linux

Patching & Upgrades

AWS

Problem solving

OSS/BSS experience

Python

Docker

MicroStrategy

Certifications

Global customers

24x7 support

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft SQL Server

Docker

EC2

EBS

Windows

Linux

Job description

MBR Partners is seeking an experienced Production and Application Support professional to manage live systems and oversee SQL Server databases. You will troubleshoot performance issues, perform backups, and coordinate patches and migrations while ensuring minimal downtime.

You will support AWS cloud infrastructure, participate in root-cause analysis, and communicate with global customers and internal teams.