Cloud Support Engineer – 24/7 AWS Expert

Amazon Web Services (AWS); Goring-by-Sea; On-site; GBP 42,000 - 66,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to assist customers with cloud-based solutions and complex architectures. You will engage across multiple AWS services, diagnosing issues and delivering tailored troubleshooting guidance.

The role emphasizes customer collaboration, documentation, and mentoring peers, with a path toward deeper expertise within the AWS Support ecosystem. A UK national status and security clearance eligibility are required.

Qualifications

• Experience providing technical support or software development assistance.
• Strong ability to troubleshoot complex issues across systems.
• Excellent verbal and written communication with customers.

Responsibilities

• Solve customer cases via phone, email, and web chat, applying advanced troubleshooting to tailor solutions.
• Coach/mentor new hires and participate in training, tooling and process improvements.
• Contribute to knowledge base with tutorials and technical articles.

Skills

Customer support experience

Troubleshooting skills

Communication skills

Education

Bachelor's degree in CS or equivalent

Tools

Troubleshooting tools

Job description

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to assist customers with cloud-based solutions and complex architectures. You will engage across multiple AWS services, diagnosing issues and delivering tailored troubleshooting guidance.

The role emphasizes customer collaboration, documentation, and mentoring peers, with a path toward deeper expertise within the AWS Support ecosystem. A UK national status and security clearance eligibility are required.