Remote Cloud App Support Engineer (Azure/MSSQL)

Colossus Recruitment Ltd; Birmingham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Colossus Recruitment Ltd is seeking an experienced Application Support Engineer to support cloud‑hosted applications across Azure and AWS. The role involves third‑line support, incident resolution, and deploying updates as part of a UK‑based team that may operate remotely.

You will monitor platforms for availability, lead investigations during disruptions, and work with Development and Infrastructure teams to drive improvements and documentation. Shift flexibility is required.

Qualifications

• Proven experience supporting business‑critical, cloud‑hosted applications.
• Strong customer service skills with the ability to act as a technical escalation point.
• Excellent problem‑solving and root cause analysis capabilities.
• Ability to prioritise workloads effectively and manage multiple tasks.
• Experience supporting production environments within AWS and/or Azure.
• Experience working with Microsoft SQL Server and/or PostgreSQL databases.
• Ability to write and optimise complex database queries.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide third‑line support for internally developed applications.
• Investigate and resolve complex incidents escalated from first and second‑line support teams.
• Work closely with development teams to identify software defects and implement effective workarounds.
• Deploy application updates, patches, and hotfixes.
• Monitor cloud‑hosted platforms to ensure availability and performance commitments.
• Proactively manage alerts, event logs, and system monitoring tools.
• Lead technical investigations and recovery efforts during service disruptions.
• Drive improvements to platform resilience and reliability.
• Identify opportunities to enhance operational processes, tooling, and service delivery.
• Research industry best practices and contribute to continuous improvement initiatives.
• Support technical projects designed to improve platform performance, stability, and scalability.
• Contribute to knowledge development and create technical documentation.
• Share expertise and support colleagues across the wider global support function.

Skills

Cloud support

SQL Server

PostgreSQL

Incident management

Troubleshooting

Customer service

Stakeholder management

AWS

Azure

Documentation

Team collaboration

Proactive monitoring

Tools

Terraform

Ansible

Docker

GitLab CI/CD

Azure DevOps

Bash

Packer

Job description

Colossus Recruitment Ltd is seeking an experienced Application Support Engineer to support cloud‑hosted applications across Azure and AWS. The role involves third‑line support, incident resolution, and deploying updates as part of a UK‑based team that may operate remotely.

You will monitor platforms for availability, lead investigations during disruptions, and work with Development and Infrastructure teams to drive improvements and documentation. Shift flexibility is required.