Remote Performance Manager – Youth Employment Leader

Fedcap Employment; Hereford; Remote; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Car allowance

Remote work (home-based)

Job summary

Fedcap UK is seeking a Performance Manager to lead a remote team of Job Brokers delivering youth employment outcomes across the region. You will coach, develop and manage performance against KPIs while partnering with employers to create vacancies, placements and apprenticeships.

You will drive a high-performing remote culture, ensure quality service and programme delivery, and support young people into sustainable employment with a compassionate, impact-driven approach.

Qualifications

• Proven experience leading and developing teams in a target-driven environment.
• Natural coach who can motivate people, build confidence and unlock potential.
• Strong performance management skills, with the ability to use data and KPIs to drive improvement.
• Experience in employer engagement, recruitment, business development, employability, sales or a similar customer-facing environment.

Responsibilities

• Leading, coaching and developing a geographically dispersed team of Job Brokers to achieve performance, quality and employment targets.
• Building a high-performing remote team through regular coaching, performance reviews, feedback and development.
• Driving employer engagement and vacancy generation, ensuring your team builds strong relationships with employers across the region.
• Using performance data and insight to identify opportunities, address underperformance and continually improve results.
• Building strong relationships with Jobcentre Plus, employers, training providers and other stakeholders to maximise opportunities for young people.
• Ensuring young people receive high-quality, personalised support and are matched to sustainable employment opportunities.
• Promoting innovative approaches to employer engagement, including reverse marketing and creating bespoke opportunities.
• Ensuring compliance with contractual, quality and operational requirements while maintaining an excellent customer experience.

Skills

Leadership

Coaching

Performance management

Employer engagement

Communication

Remote leadership

Labour market knowledge

Youth employability

Job description

Fedcap UK is seeking a Performance Manager to lead a remote team of Job Brokers delivering youth employment outcomes across the region. You will coach, develop and manage performance against KPIs while partnering with employers to create vacancies, placements and apprenticeships.

You will drive a high-performing remote culture, ensure quality service and programme delivery, and support young people into sustainable employment with a compassionate, impact-driven approach.