Remote Performance Manager — Youth Employment Leader

The Fedcap Group; Blackburn; Remote; GBP 37,000 - 39,000; Full time

Benefits offered by this job

33 days annual leave

Pension contribution up to 5%

Monthly benefits scheme worth up to £-

Free life assurance (4x annual salary)

Accredited development and leadership

24/7 Employee Assistance Programme

Job summary

Fedcap UK is seeking a Performance Manager to lead a remote, high-impact team of Job Brokers across East and Central Lancashire. You’ll drive performance, develop people and forge strong employer partnerships to secure vacancies, placements and apprenticeships.

The role focuses on coaching, data-driven improvement and ensuring excellent service delivery in a not-for-profit setting that improves young people’s futures.

Qualifications

• Proven experience leading and developing teams in a target-driven environment.
• A natural coach who can motivate people, build confidence and unlock potential.
• Strong performance management skills, with data and KPIs to drive improvement.
• Experience in employer engagement, recruitment, business development, employability, sales or a similar customer-facing environment.
• Strong communication, influencing and relationship-building skills.
• The ability to lead effectively across a remote or geographically dispersed team.
• A good understanding of local labour markets and employer recruitment needs.
• Experience working with young people, employability programmes or disadvantaged groups is desirable.
• Knowledge of apprenticeships, placements, reverse marketing or supported employment would be an advantage.

Responsibilities

• Leading, coaching and developing a geographically dispersed team of Job Brokers to achieve performance, quality and employment targets.
• Building a high-performing remote team through regular coaching, performance reviews, feedback and development.
• Driving employer engagement and vacancy generation, ensuring your team builds strong relationships with employers across the region.
• Using performance data and insight to identify opportunities, address underperformance and continually improve results.
• Building strong relationships with Jobcentre Plus, employers, training providers and other stakeholders to maximise opportunities for young people.
• Ensuring young people receive high-quality, personalised support and are matched to sustainable employment opportunities.
• Promoting innovative approaches to employer engagement, including reverse marketing and creating bespoke opportunities.
• Ensuring compliance with contractual, quality and operational requirements while maintaining an excellent customer experience.

Skills

Leading teams

Coaching

Performance management

Employer engagement

Communication

Remote team leadership

Local labour markets

Job description

Fedcap UK is seeking a Performance Manager to lead a remote, high-impact team of Job Brokers across East and Central Lancashire. You’ll drive performance, develop people and forge strong employer partnerships to secure vacancies, placements and apprenticeships.

The role focuses on coaching, data-driven improvement and ensuring excellent service delivery in a not-for-profit setting that improves young people’s futures.