Remote Patient Services Coordinator

Y-Axis; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Broadwater Medical Centre is seeking a Patient Services Advisor to join its team. The role involves greeting patients, managing appointments, handling urgent requests, and coordinating communications across the practice.

You will ensure accurate patient records, process referrals, and support reception operations in a busy clinical setting. The ideal candidate will have strong front-d desk skills, experience in handling calls and emails, and a commitment to high-quality patient service.

Qualifications

• Greet patients and visitors with professional courtesy.
• Book, amend and cancel appointments per procedures.
• Manage urgent requests and home visit assessments per protocols.
• Answer and document calls, emails, and messages.
• Maintain electronic/manual patient records and registration materials.
• Process and send urgent referrals and clinical correspondence.
• Keep reception and waiting areas tidy; restock materials.
• Complete daily checklists and admin duties from line manager.
• Register new patients and ensure information accuracy.
• Process prescriptions and related admin duties.
• Support practice workflow and route incoming information.
• Carry out regular fridge, data, and clinical audits.

Responsibilities

• Greet patients and visitors and deal with enquiries appropriately.
• Book, amend and cancel appointments in line with practice procedures.
• Manage urgent appointment requests and assess home visit requests according to practice protocols.
• Answer and document telephone calls, emails and clinical system messages, redirecting or escalating as appropriate.
• Maintain electronic and manual filing systems, including amalgamation of new patient records.
• Process and send urgent referrals and other clinical correspondence as required.
• Maintain tidy reception and waiting areas and restock patient information and registration materials.
• Complete daily checklists and other administrative duties allocated by the line manager.
• Process new patient registrations and ensure information is recorded and maintained.
• Process prescriptions and manage prescription related administrative duties.
• Support the practice workflow, ensuring incoming information is processed and directed appropriately.
• Complete regular fridge, data, clinical audits.

Skills

Greet patients

Appointment management

Urgent appointment handling

Telephone/email handling

Record keeping

Prescriptions processing

Reception duties

Job description

Broadwater Medical Centre is seeking a Patient Services Advisor to join its team. The role involves greeting patients, managing appointments, handling urgent requests, and coordinating communications across the practice.

You will ensure accurate patient records, process referrals, and support reception operations in a busy clinical setting. The ideal candidate will have strong front-d desk skills, experience in handling calls and emails, and a commitment to high-quality patient service.