Healthcare Front Desk & Patient Support Specialist

The Methodist Church in Britain; Packmoor; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Secure indoor bike parking for staff

Descripción de la vacante

Northgate Health Centre is seeking a Patient Advisor for its reception to greet patients, manage appointments, and handle calls and emails. You will register new patients while maintaining accurate records and upholding data privacy.

The role requires 12 months of healthcare administration or reception experience, excellent communication, and strong organisation. You will work with GP partners and clinical staff in a supportive team.

Formación

• 12 months' administration or reception experience in a healthcare setting
• Excellent written and oral communication skills
• Highly organised and able to manage daily tasks
• Keen eye for detail and accuracy
• Efficient time-keeping and meeting SLAs
• Flexible, cooperative and polite

Responsabilidades

• Greet and welcome patients, visitors and staff as the first point of contact
• Schedule, reschedule and cancel patient appointments, including follow-ups
• Answer phone calls, emails and in-person enquiries with general information
• Register new patients and keep records accurate
• Protect patient confidentiality and comply with data protection rules (GDPR)
• Keep the reception area tidy and welcoming
• Communicate with clinicians about patient needs and urgent appointments
• Respond to urgent medical situations and notify staff as needed
• Handle patient complaints calmly and seek management help when required

Conocimientos

Communication

Highly organized

Attention to detail

Time management

Team player

Patient-focused

Herramientas

EMIS Web

Docman 10

Accurx

Surgery Connect

Descripción del empleo

Northgate Health Centre is seeking a Patient Advisor for its reception to greet patients, manage appointments, and handle calls and emails. You will register new patients while maintaining accurate records and upholding data privacy.

The role requires 12 months of healthcare administration or reception experience, excellent communication, and strong organisation. You will work with GP partners and clinical staff in a supportive team.