Patient Services & Medical Records Administrator

K & W Healthcare; Greater London; Presencial; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

K & W Healthcare is seeking an experienced administrator to support patient appointments, triage, and records management. The role involves handling the appointments system, scanning documents, and processing referrals while ensuring patient confidentiality and accuracy of data.

You will call patients to book slots, update EMIS community records, and coordinate with GP practices and external agencies. A calm, professional demeanor is essential in a busy environment.

Formación

• Experience handling patient appointments and triage workflows.
• Ability to document and retrieve medical information accurately.
• Strong communication and professional telephone manner.

Responsabilidades

• Opening up/locking up of Site premises and maintaining security.
• Maintaining the appointments system and managing e-consult triage.
• Document scanning and processing referrals and letters.
• Calling patients and booking appointments; directing callers to the right healthcare professional.
• Updating patient records and maintaining accurate information per guidelines.
• Taking messages and coordinating with staff and external agencies.
• Responding to patient requests, monitoring the appointment system, and reporting issues.
• Collaborating with staff to ensure smooth operations and participating in pilots.
• Providing excellent patient service in high-pressure situations.
• Ad hoc duties as allocated.
• Management of medical records: EMIS registration, scheduling, communications, and audits.

Conocimientos

Appointment scheduling

Patient communication

Medical records management

Documentation

Administrative support

Audit participation

Team collaboration

Herramientas

EMIS community

Descripción del empleo

K & W Healthcare is seeking an experienced administrator to support patient appointments, triage, and records management. The role involves handling the appointments system, scanning documents, and processing referrals while ensuring patient confidentiality and accuracy of data.

You will call patients to book slots, update EMIS community records, and coordinate with GP practices and external agencies. A calm, professional demeanor is essential in a busy environment.