Care Coordinator - Front Desk & Admin, General Practice

The Methodist Church in Britain; Sturminster Newton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

Free onsite parking

5 weeks annual leave pro rata

Job summary

The Blackmore Vale Partnership is seeking a Care Coordinator for its Patient Services Team on a permanent basis. The role covers front-of-house and administrative duties across general practice, including greeting patients, booking appointments, and supporting clinical staff.

You will work to maintain the appointments system, register patients, process prescriptions, handle calls, and contribute to a friendly, efficient service at multiple surgeries.

Qualifications

• NVQ 2 in administration or equivalent.
• GCSE Math and English (C or above).
• IT literate and able to use standard office software.

Responsibilities

• Welcome patients and visitors at the front desk.
• Answer calls, triage and direct to healthcare professionals.
• Maintain appointments system and process appointment requests.

Skills

Customer-facing experience

Team collaboration

Office environment experience

Use of electronic IT systems

Polite telephone manner

Ability to maintain confidentiality

Education

NVQ 2 in administration or relevant equivalent

GCSE Mathematics and English at grade C or above

IT literate

Tools

SystmOne

Job description

The Blackmore Vale Partnership is seeking a Care Coordinator for its Patient Services Team on a permanent basis. The role covers front-of-house and administrative duties across general practice, including greeting patients, booking appointments, and supporting clinical staff.

You will work to maintain the appointments system, register patients, process prescriptions, handle calls, and contribute to a friendly, efficient service at multiple surgeries.