Remote Order Cancellation Records Specialist

HRS Talent Solutions; Wigan; À distance; GBP 33 000 - 37 000; Plein temps

Résumé du poste

HRS Talent Solutions seeks an Order Administration Assistant – Cancellation Records for a remote role. You will handle order cancellations by recording requests, following approved processes, and communicating status according to approved instructions.

You will work with an online order system, match records, and ensure consistency in customer messaging while coordinating with the billing or dispatch teams as needed.

Qualifications

• Experience in office administration or order support is preferred.
• Ability to follow approved instructions and document actions clearly.
• Strong written and verbal communication appropriate for customer interactions.

Responsabilités

• Match incoming cancellation requests to the correct order and customer reference.
• Record timing and content of requests per employer process.
• Flag status changes that affect next steps (dispatch, payment).
• Route cases to the authorised team for approval or refusal of cancellations.
• Ensure customer messages reflect approved order status and avoid premature promises.

Connaissances

Record keeping

Customer service

Attention to detail

Clear communication

Outils

Email

Online order system

Case notes

Description du poste

HRS Talent Solutions seeks an Order Administration Assistant – Cancellation Records for a remote role. You will handle order cancellations by recording requests, following approved processes, and communicating status according to approved instructions.

You will work with an online order system, match records, and ensure consistency in customer messaging while coordinating with the billing or dispatch teams as needed.