Remote Cancellation Records Coordinator

Hrstalentsolutions; Wigan; Remote; GBP 33,000 - 37,000; Full time

Job summary

Hrstalentsolutions is seeking an Order Administration Assistant to manage cancellation records in a remote, office-administration environment. The role focuses on recording customer requests, following approved processes, and ensuring accurate order-status communications.

You will work from approved instructions, coordinate with the appropriate teams, and maintain clear, consistent notes to support billing and dispatch teams. Training will be provided on company-specific stages and permissions.

Responsibilities

• Match an incoming request to the correct order and customer reference.
• Check whether a cancellation case already exists for the same order.
• Record the time and content of the request under the employer’s process.
• Flag a dispatch or payment status that affects the next step.
• Send the case to the team authorised to approve or refuse a cancellation.
• Update the record when that decision has actually been communicated.
• Note a refund question for the billing team rather than calculating an amount.
• Keep the customer-facing message consistent with the approved order status.

Job description

Hrstalentsolutions is seeking an Order Administration Assistant to manage cancellation records in a remote, office-administration environment. The role focuses on recording customer requests, following approved processes, and ensuring accurate order-status communications.

You will work from approved instructions, coordinate with the appropriate teams, and maintain clear, consistent notes to support billing and dispatch teams. Training will be provided on company-specific stages and permissions.