Remote Onboarding Specialist for Schools

your Jared; Greater London; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Your Jared in London, United Kingdom is seeking an Onboarding Specialist to guide schools through the onboarding journey from initial setup to confident usage. This fully remote role focuses on ensuring a smooth customer experience after sale and coordinating with trainers for seamless handovers.

You will bring onboarding experience, strong communication, and CRM proficiency to manage calls and emails, capture key information, and drive customer satisfaction.

Qualifications

• Previous customer-facing onboarding experience.
• Strong communication, presentation and organisational skills.
• Experience leading customers through guided onboarding journeys.

Responsibilities

• Manage the key handover point for customers after sale.
• Guide schools through their onboarding journey from setup to confident use.
• Coordinate handovers to trainers and resolve queries efficiently.

Skills

Onboarding

CRM

Communication

Organisational skills

Tools

Teams

Zoom

CRM systems

Job description

Your Jared in London, United Kingdom is seeking an Onboarding Specialist to guide schools through the onboarding journey from initial setup to confident usage. This fully remote role focuses on ensuring a smooth customer experience after sale and coordinating with trainers for seamless handovers.

You will bring onboarding experience, strong communication, and CRM proficiency to manage calls and emails, capture key information, and drive customer satisfaction.