Onboarding Specialist

Nobul Resourcing Solutions; Manchester; Remote; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Flexible working hours

25 days holiday + UK bank holidays

Learning & development budget

Health cash plan

Work-from-home allowance

Enhanced parental leave

Pension

Work-from-home allowance

Team off-sites

Parental leave

Travel expenses

Job summary

A leading client onboarding firm in the UK is seeking an Onboarding Specialist to oversee the complete onboarding process for new clients. In this role, you will manage everything from initial setup to go-live, conduct training sessions, and work closely with technical teams. Ideal candidates will have over 2 years of experience in onboarding or project management, particularly in SaaS environments. The position offers fully remote work, flexible hours, and generous benefits including holiday entitlement and a health cash plan.

Qualifications

• 2+ years of experience in onboarding, implementation, or technical project management.
• Experience in SaaS or ERP environments.
• A strong aptitude for understanding and presenting technology.
• Willingness to travel to client sites when required.

Responsibilities

• Manage the full onboarding lifecycle from setup through to go-live.
• Deliver engaging training sessions both remotely and on-site.
• Work closely with technical teams to configure client databases.
• Investigate system behaviour and resolve onboarding issues with development teams.
• Capture and document client requirements and ways of working for internal sharing.
• Maintain expert-level product knowledge, including new feature releases.
• Conduct structured handovers to Customer Success teams.
• Meet KPIs and SLAs while contributing to continuous improvement initiatives.

Skills

Project management skills

Communication skills

Customer-focused mindset

Organisational skills

Communication

Travel readiness

Tools

Monday.com

Jira Service Desk

Slack

HubSpot

Job description

We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live.

In this role, you will act as a product expert — delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards.

What You’ll Be Doing

• Manage the full onboarding lifecycle from setup through to go-live
• Deliver engaging training sessions both remotely and on-site
• Work closely with technical teams to configure client databases and support initial data setup
• Investigate system behaviour and resolve issues during onboarding in collaboration with development teams
• Capture and document client requirements and ways of working, ensuring this is shared internally
• Maintain expert-level product knowledge, including new feature releases
• Conduct structured handovers to Customer Success teams
• Meet KPIs and SLAs while contributing to continuous improvement initiatives

What We’re Looking For

• Proven experience (2+ years) in onboarding, implementation, or technical project management — ideally within a SaaS or ERP environment
• Strong project management skills, with the ability to manage multiple implementations simultaneously
• Experience configuring and delivering training on complex software systems
• Excellent communication skills, with the ability to explain technical concepts clearly
• A customer-focused mindset with the ability to build strong relationships
• Highly organised, proactive, and self‑motivated
• A strong aptitude for understanding and presenting technology
• Willingness to travel to client sites when required

Nice to Have

• Experience with implementation or project management methodologies
• Industry experience within waste management or environmental services
• Familiarity with tools such as Monday.com, Jira Service Desk, Slack, or HubSpot
• Experience working in a remote‑first environment aligned to UK business hours

What’s on Offer

• Fully remote working
• Flexible working hours (aligned with team needs)
• 25 days holiday + UK bank holidays, plus birthday off
• Additional holiday entitlement with tenure
• Learning & development budget and dedicated days
• Health cash plan and pension
• Work‑from‑home allowance
• Regular team off‑sites and collaboration opportunities
• Enhanced parental leave
• Travel expenses covered

If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you.