Onboarding Specialist

your Jared; Greater London; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Your Jared in London, United Kingdom is seeking an Onboarding Specialist to guide schools through the onboarding journey from initial setup to confident usage. This fully remote role focuses on ensuring a smooth customer experience after sale and coordinating with trainers for seamless handovers.

You will bring onboarding experience, strong communication, and CRM proficiency to manage calls and emails, capture key information, and drive customer satisfaction.

Qualifications

• Previous customer-facing onboarding experience.
• Strong communication, presentation and organisational skills.
• Experience leading customers through guided onboarding journeys.

Responsibilities

• Manage the key handover point for customers after sale.
• Guide schools through their onboarding journey from setup to confident use.
• Coordinate handovers to trainers and resolve queries efficiently.

Skills

Onboarding

CRM

Communication

Organisational skills

Tools

Teams

Zoom

CRM systems

Job description

Onboarding Specialist

London, England, United Kingdom

Fully Remote

9-Month FTC

£30k

Your New Role

Working within the Customer Experience department, you will join the team as an Onboarding Specialist. In this role, you will manage the key handover point for customers after point of sale, guiding schools through their onboarding journey from initial setup to confident use of the service. You will ensure a smooth start to the customer experience and coordinate handovers to trainers while resolving queries efficiently.

To Ensure Your Success

You will have previous customer-facing and onboarding experience, with strong communication, presentation, and organisational skills. You will be confident leading customers through guided onboarding journeys, managing calls and emails, and capturing key information in CRM systems. Experience with Teams, Zoom, and different software platforms is essential, alongside attention to detail, problem-solving, and teamwork.

In Return

You will join a supportive and collaborative team, contributing to a seamless onboarding experience for schools and helping to drive customer satisfaction and retention. The role offers development opportunities, a chance to make an impact on the customer journey, and the opportunity to work in a high-performing, customer-focused environment.

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