Remote Luxury Travel Experience Specialist

manatal-264; Leeds; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Growth opportunities

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry to post-trip follow-up, delivering a high-touch, personalized service throughout the journey.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, coordinating bookings, resolving requests, and ensuring seamless itineraries in a fully remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Verbal and written communication

Customer service

Attention to detail

Tech-savvy

Multi-tasking

Client empathy

Job description

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry to post-trip follow-up, delivering a high-touch, personalized service throughout the journey.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, coordinating bookings, resolving requests, and ensuring seamless itineraries in a fully remote environment.