Remote Travel Experience Specialist

manatal-264; Liverpool; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Travel perks and industry discounts

Training and ongoing support

Fully remote, flexible environment

Job summary

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

The role suits someone passionate about travel and delivering high-quality experiences, with responsibilities spanning inquiries, bookings, policy guidance, and post-trip follow-ups, all while maintaining accurate records and client satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Organizational skills

Remote work

Tech-savvy

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

The role suits someone passionate about travel and delivering high-quality experiences, with responsibilities spanning inquiries, bookings, policy guidance, and post-trip follow-ups, all while maintaining accurate records and client satisfaction.