Remote Travel Experience Specialist

manatal-264; Manchester; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Travel perks & discounts

Training & support

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role suits someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will respond to inquiries, assist with bookings and changes, provide destination information, and follow up to ensure satisfaction.

Qualifications

• Excellent written and verbal communication skills are required.
• Customer service experience is required; travel or hospitality experience is preferred.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Travel experience

Detail-oriented

Tech savviness

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role suits someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will respond to inquiries, assist with bookings and changes, provide destination information, and follow up to ensure satisfaction.