Remote Luxury Travel Concierge — Client Experience

manatal-264

Birmingham

Remote

GBP 25,000 - 42,000

Full time

7 days ago

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Benefits offered by this job

100% remote

Flexible scheduling

Professional growth

Travel perks

Training and development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Qualifications

Excellent verbal and written communication skills.
Strong customer service background (travel, hospitality, or service-related experience preferred).
Highly organized with strong attention to detail.
Comfortable using technology and learning new booking platforms and systems.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
Maintain clear documentation and update booking systems as required.