Remote Luxury Travel Concierge - Client Experience

manatal-264; Manchester; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Growth opportunities

Travel perks

Team training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on Customer Experience. You will guide clients from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

The role suits someone detail-oriented, service-driven, and passionate about travel and hospitality, delivering high-quality client experiences in a 100% remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service.
• Highly organized with great attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond to client inquiries via phone, email, and messaging promptly and professionally.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy, professionalism, and solutions.
• Maintain documentation and update booking systems as required.

Skills

Excellent communication

Customer service

Highly organized

Tech-savvy

Proactive and reliable

Genuine travel enthusiasm

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on Customer Experience. You will guide clients from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

The role suits someone detail-oriented, service-driven, and passionate about travel and hospitality, delivering high-quality client experiences in a 100% remote environment.