Remote Travel Experience Specialist

manatal-264; Glasgow; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Training and ongoing support

Travel discounts

Job summary

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking to post-trip follow-up in a fully remote environment. You will handle inquiries by phone, email, and messages, assist with bookings and changes, and provide destination information with care.

The ideal candidate brings excellent communication, travel or hospitality experience, strong organization, and comfort with booking systems and CRM tools, thriving when working

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Travel experience

Organizational skills

Remote work capability

CRM familiarity

Tech-savvy

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking to post-trip follow-up in a fully remote environment. You will handle inquiries by phone, email, and messages, assist with bookings and changes, and provide destination information with care.

The ideal candidate brings excellent communication, travel or hospitality experience, strong organization, and comfort with booking systems and CRM tools, thriving when working