Remote Leasehold & Home Ownership Specialist

Platform Housing Group; Coleshill Heath; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

28 days annual leave

Family friendly policies

Medicash membership

Health & wellbeing plans

Pension up to 12%

Learning and Development

Employee rewards & discounts

Job summary

Platform Housing Group is seeking a Home Ownership Officer to deliver high-quality leasehold services to our shared owners and leaseholders. This home-based role involves coordinating with multiple teams, with monthly travel to Worcester and Birmingham offices as needed.

The position is fixed-term maternity cover for up to 12 months. You will handle arrears, lease queries and notices, while signposting customers to internal and external support to promote sustainable tenancies.

Qualifications

• Background in a Home Ownership or Housing Management team with knowledge of leasehold legislation.
• Experience in income collection for leaseholders/shared owners and freeholders is advantageous.
• Strong customer focus and ability to handle multiple priorities.
• Proactive, with personal drive to meet high-performance targets and manage own workload.
• Basic DBS check is required.

Responsibilities

• Manage and deliver an excellent service to shared owners, leaseholders and freeholders.
• Deal with and resolve lease management queries and arrears to minimise repossessions.
• Provide front-line leasehold management including processing notices and applications for subletting, remortgages and lease extensions.
• Refer to sustainable tenancies teams and external support agencies as needed.

Skills

Customer-focused

Proactive

Confident communicator

Self-management

Target-driven

Job description

Platform Housing Group is seeking a Home Ownership Officer to deliver high-quality leasehold services to our shared owners and leaseholders. This home-based role involves coordinating with multiple teams, with monthly travel to Worcester and Birmingham offices as needed.

The position is fixed-term maternity cover for up to 12 months. You will handle arrears, lease queries and notices, while signposting customers to internal and external support to promote sustainable tenancies.