Homeownership Services Officer

Daniel Owen Ltd; Greater London; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

Daniel Owen Ltd in North London is seeking a Homeownership Services Officer on a fixed-term contract to 31 March 2027, with hybrid working. You will manage end-to-end administration of homeownership transactions, ensuring compliance with housing legislation and high service standards.

The role requires 3–5 years' experience in homeownership or residential property transactions, strong liaison with solicitors and lenders, and excellent record-keeping and stakeholder communication.

Qualifications

• Experience managing homeownership and residential property transactions (min 3–5 years).
• Strong working knowledge of shared ownership resales, staircasing, lease extensions, and related processes.
• Ability to liaise with solicitors, surveyors, lenders and other stakeholders to progress transactions.

Responsibilities

• Deliver end-to-end administration and management of homeownership transactions.
• Ensure compliance with housing legislation and internal policies.
• Maintain accurate records and meet statutory deadlines while handling a high-volume caseload.

Skills

Homeownership experience

Property transactions

Leasehold knowledge

Stakeholder management

Legal compliance

Communication skills

Organisation

Housing IT systems

Tools

Housing management system

CRM

Document management

Case management software

Job description

Homeownership Services Officer

Fixed Term Contract until 31st March 2027 ( strong possibilty of extension)

Key requirements:

• Experience managing homeownership and residential property transactions - min 3-5 years, ideally within a Housing Association, Local Authority, developer, managing agent, or similar environment.
• Strong working knowledge of shared ownership resales, staircasing, lease extensions, remortgages, Right to Buy, Right to Acquire, transfers of equity, probate cases, and repossessions.
• Confident liaising with solicitors, surveyors, valuers, lenders, managing agents, estate agents, leaseholders, and shared owners to progress transactions efficiently.
• Good understanding of leasehold and freehold property matters, including the ability to interpret leases and manage related enquiries.
• Knowledge of current housing legislation, particularly:
  • Building Safety Act and Leaseholder Protections
  • Leasehold Reform legislation
  • Landlord and Tenant legislation
  • Residential conveyancing processes
• Experience processing legal and compliance documentation, including Landlord Certificates, Leaseholder Deeds of Certificate, management packs, LPE1 enquiries, certificates of compliance, and Land Registry-related matters.
• Strong administrative and case management skills, with the ability to manage a high-volume caseload while maintaining accurate records and meeting statutory deadlines.
• Excellent customer service skills and experience supporting a diverse resident/customer base through often complex and sensitive transactions.
• Strong communication skills, both written and verbal, with the confidence to manage relationships with internal and external stakeholders.
• Good commercial awareness of the housing and property market and the ability to support sales and marketing activity where required.
• Highly organised, detail-oriented, and able to prioritise competing workloads while maintaining accuracy.
• Strong IT skills and experience using housing management, CRM, document management, or case management systems.

Ideal background:

• Housing Association homeownership team.
• Leasehold services/homeownership services environment.
• Residential conveyancing or property transactions role with exposure to affordable housing/shared ownership products.

The successful candidate will be responsible for delivering the end-to-end administration and management of homeownership transactions while ensuring compliance with relevant legislation and providing an excellent service to residents and stakeholders.

Contract: FTC until 31 March 2027 (with potential for extension).

Salary: £43,082 per annum.

Location: North London (hybrid working available)