Home Ownership Officer

Platform Housing Group; Birmingham, Worcester; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Medicash health & wellbeing

Learning & development

Job summary

Platform Housing Group is seeking a Home Ownership Officer on a fixed-term contract (up to 12 months) to support customers with leasehold matters, arrears handling and value-for-money service. The role is home-based with monthly travel to Birmingham Business Park and Central Park Worcester offices.

You will work across teams to deliver excellent service to shared owners and leaseholders, while ensuring compliance with leasehold legislation and contributing to high-performance targets.

Qualifications

• Background in a Home Ownership or Housing Management team with knowledge of current leasehold legislation.
• Experience in income collection for leaseholders/shared owners would be advantageous.
• Strong customer focus.
• Proactive with ability to manage own workload.
• Confident communicator with the ability to deal with a wide range of people.
• Personal drive to achieve high‑performance targets.
• Role requires a Basic DBS check.

Responsibilities

• Manage and deliver an excellent service to shared owners, leaseholders and freeholders.
• Deal with lease management queries and limit arrears/repossessions; handle rent and service charge queries.
• Provide a frontline leasehold management service including processing notices and applications for subletting, re-mortgages and lease extensions.
• Refer to sustainable tenancy teams and signpost to external support agencies such as Citizens Advice and National Debtline.

Skills

Leasehold knowledge

Customer focus

Proactive

Communication

Time management

DBS checked

Job description

Home Ownership Officer

Company: Platform Housing Group

Salary: £34,286 to £38,096 a year

Location: B37 7YD

Job type: Contract

Posting date: 29 Oct 2026

Closing date: 11 Nov 2026

Location: Home-based with travel to offices

Basis: Full-Time, fixed-term for up to 12 months

About the role

Would you like to join our team and make a difference as a Home Ownership Officer?

We have a fantastic opportunity for a Home Ownership Officer to join our team. You'll play a key role ensuring people matter by promoting customer satisfaction, ensuring our customers receive a quality and helpful value for money service. This is a great opportunity to gain experience and new skills, as you will have exposure to a number of different teams within Platform Housing.

The Home Ownership Officer reports into a collaborative team and you will receive support and training in the role from day one. Whilst this is home-based role, you will work alongside your Home Ownership colleagues in our offices. This will mostly be at our Birmingham Business Park office, however, once a month this will be at our Central Park, Worcester office.

This role is fixed term maternity cover for up to 12 months.

Responsibilities

• You will be responsible for managing and delivering an excellent service to our shared owners, leaseholders and freeholders.


• Effectively deal with and resolve lease management queries, ensuring arrears are managed effectively in order to limit lender repossessions and dealing with rent and service charge queries.


• Provide a front‑line leasehold management service including processing legal notices and applications for subletting, re‑mortgages and lease extensions.


• Make necessary referrals to sustainable tenancies teams, wellbeing fund and signpost to external support agencies such as Citizens Advice and National Debtline.

Requirements

• You’ll have a background of working within a Home Ownership or Housing Management team with a knowledge of current leasehold legislation.


• Experience of working in an income collection role for leaseholders/shared owners and freeholders would be advantageous.


• You’ll have a strong customer focus.


• You will be proactive. You’ll have a strong personal drive, be flexible in your approach and be able to manage your own workload.


• Confident communicator with the ability to deal with wide range of people.


• You will possess a personal drive and determination to achieve challenging high‑performance targets.


• This role also requires a Basic DBS check.

Benefits

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave


• Family friendly policies


• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts


• Non‑ contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies


• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)


• Learning and Development opportunities


• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Interview Details

Interviews are scheduled to take place on Wednesday 18th November via Microsoft Teams.

Contact

For more information please contact [e-mail]

Proud member of the Disability Confident employer scheme