Home Ownership Service Officer

Morgan Hunt; Tottenham; Híbrido; GBP 39.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Descripción de la vacante

Housing Association in North London is seeking a Home Ownership Service Officer on a fixed-term contract until 31 March 2027, with hybrid working after the first month.

The role focuses on end-to-end administration of homeownership transactions, including leasehold/shared ownership, while ensuring compliance and delivering excellent resident service.

Formación

• Experience managing homeownership and residential property transactions.
• Knowledge of shared ownership resales, staircasing, lease extensions, remortgages, Right to Buy, Right to Acquire, transfers of equity, probate cases, and repossessions.
• Ability to liaise with solicitors, surveyors, valuers, lenders, managing agents, estate agents, leaseholders, and shared owners.
• Understanding leasehold and freehold property matters and ability to interpret leases.
• Knowledge of Building Safety Act, Leasehold Reform, Landlord and Tenant legislation, and residential conveyancing.
• Experience processing legal and compliance documentation.
• Strong administrative and case management skills, with ability to manage a high-volume caseload and meet deadlines.
• Excellent customer service & stakeholder management.
• Strong IT skills with housing management, CRM, document management, or case management systems.

Responsabilidades

• Deliver end-to-end administration and management of homeownership transactions.
• Ensure compliance with relevant legislation and maintain accurate records.
• Support residents and stakeholders through complex and sensitive transactions.

Conocimientos

Homeownership transactions

Leasehold knowledge

Stakeholder liaison

Case management

IT & housing systems

Herramientas

CRM systems

Document management systems

Descripción del empleo

Home Ownership Service Officer

Are you a Home Ownership Service Officer looking for your next role? I am currently working with a Housing Association based in Tottenham to help recruit a Home Ownership Service Officer on a fixed-term contract until 31 March 2027, with strong experience in leasehold/shared ownership transactions and a solid understanding of housing legislation.

Key requirements:

• Experience managing homeownership and residential property transactions, ideally within a Housing Association, Local Authority, developer, managing agent, or similar environment.
• Strong working knowledge of shared ownership resales, staircasing, lease extensions, remortgages, Right to Buy, Right to Acquire, transfers of equity, probate cases, and repossessions.
• Confident liaising with solicitors, surveyors, valuers, lenders, managing agents, estate agents, leaseholders, and shared owners to progress transactions efficiently.
• Good understanding of leasehold and freehold property matters, including the ability to interpret leases and manage related enquiries.
• Knowledge of current housing legislation, particularly:
  • Building Safety Act and Leaseholder Protections
  • Leasehold Reform legislation
  • Landlord and Tenant legislation
  • Residential conveyancing processes
• Experience processing legal and compliance documentation, including Landlord Certificates, Leaseholder Deeds of Certificate, management packs, LPE1 enquiries, certificates of compliance, and Land Registry-related matters.
• Strong administrative and case management skills, with the ability to manage a high-volume caseload while maintaining accurate records and meeting statutory deadlines.
• Excellent customer service skills and experience supporting a diverse resident/customer base through often complex and sensitive transactions.
• Strong communication skills, both written and verbal, with the confidence to manage relationships with internal and external stakeholders.
• Good commercial awareness of the housing and property market and the ability to support sales and marketing activity where required.
• Highly organised, detail-oriented, and able to prioritise competing workloads while maintaining accuracy.
• Strong IT skills and experience using housing management, CRM, document management, or case management systems.

Ideal background:

• Housing Association homeownership team.
• Leasehold services/homeownership services environment.
• Residential conveyancing or property transactions role with exposure to affordable housing/shared ownership products.

The successful candidate will be responsible for delivering the end-to-end administration and management of homeownership transactions while ensuring compliance with relevant legislation and providing an excellent service to residents and stakeholders.
Contract: FTC until 31 March 2027 (with potential for extension).
Salary: £43,082 per annum.
Location: North London (hybrid working available) - after first month

Tottenham

Property and Housing