Leasehold & Home Ownership Specialist (Fixed-Term)

Platform Housing Group; Birmingham, Worcester; Híbrido; GBP 34.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Pension contributions

Medicash health & wellbeing

Learning & development

Descripción de la vacante

Platform Housing Group is seeking a Home Ownership Officer on a fixed-term contract (up to 12 months) to support customers with leasehold matters, arrears handling and value-for-money service. The role is home-based with monthly travel to Birmingham Business Park and Central Park Worcester offices.

You will work across teams to deliver excellent service to shared owners and leaseholders, while ensuring compliance with leasehold legislation and contributing to high-performance targets.

Formación

• Background in a Home Ownership or Housing Management team with knowledge of current leasehold legislation.
• Experience in income collection for leaseholders/shared owners would be advantageous.
• Strong customer focus.
• Proactive with ability to manage own workload.
• Confident communicator with the ability to deal with a wide range of people.
• Personal drive to achieve high‑performance targets.
• Role requires a Basic DBS check.

Responsabilidades

• Manage and deliver an excellent service to shared owners, leaseholders and freeholders.
• Deal with lease management queries and limit arrears/repossessions; handle rent and service charge queries.
• Provide a frontline leasehold management service including processing notices and applications for subletting, re-mortgages and lease extensions.
• Refer to sustainable tenancy teams and signpost to external support agencies such as Citizens Advice and National Debtline.

Conocimientos

Leasehold knowledge

Customer focus

Proactive

Communication

Time management

DBS checked

Descripción del empleo

Platform Housing Group is seeking a Home Ownership Officer on a fixed-term contract (up to 12 months) to support customers with leasehold matters, arrears handling and value-for-money service. The role is home-based with monthly travel to Birmingham Business Park and Central Park Worcester offices.

You will work across teams to deliver excellent service to shared owners and leaseholders, while ensuring compliance with leasehold legislation and contributing to high-performance targets.