Home Ownership Officer

Platform Housing Group; West Midlands; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave

Medicash membership

Health & wellbeing plans

Pension up to 12%

Learning & Development

Employee rewards

Job summary

Platform Housing Group is seeking a Home Ownership Officer to deliver a high-quality leasehold service to shared owners, leaseholders and freeholders. You will work from home with regular travel to Birmingham and Worcester offices, supporting teams and managing cases end-to-end.

The role includes handling lease management queries, arrears, notices, and applications for subletting or re-mortgages, with opportunities to signpost to Citizens Advice and National Debtline. A DBS check is required.

Qualifications

• Background in Home Ownership or Housing Management with knowledge of leasehold legislation.
• Experience in income collection for leaseholders/shared owners and freeholders is advantageous.
• Strong customer focus and proactive approach to workload.
• Willingness to undergo Basic DBS check.

Responsibilities

• Manage and deliver an excellent service to shared owners, leaseholders and freeholders.
• Deal with lease management queries and arrears to limit lender repossessions.
• Provide front-line leasehold management, processing notices and subletting/re-mortgage/lease extension applications.
• Refer to sustainable tenancies teams and signpost to external support agencies as needed.

Skills

Home ownership

Housing management

Customer focus

Communication

Job description

Location: Home-based with travel to offices

Basis: Full-Time, fixed-term for up to 12 months

Would you like to join our team and make a difference as a Home Ownership Officer?

We have a fantastic opportunity for a Home Ownership Officer to join our team. You'll play a key role ensuring people matter by promoting customer satisfaction, ensuring our customers receive a quality and helpful value for money service. This is a great opportunity to gain experience and new skills, as you will have exposure to a number of different teams within Platform Housing.

The Home Ownership Officer reports into a collaborative team and you will receive support and training in the role from day one. Whilst this is home-based role, you will work alongside your Home Ownership colleagues in our offices. This will mostly be at our Birmingham Business Park office, however, once a month this will be at our Central Park, Worcester office.

This role is fixed term maternity cover for up to 12 months.

What could you be doing as Home Ownership Officer?

• You will be responsible for managing and delivering an excellent service to our shared owners, leaseholders and freeholders.
• Effectively deal with and resolve lease management queries, ensuring arrears are managed effectively in order to limit lender repossessions and dealing with rent and service charge queries.
• Provide a front-line leasehold management service including processing legal notices and applications for subletting, re-mortgages and lease extensions.
• Make necessary referrals to sustainable tenancies teams, wellbeing fund and signpost to external support agencies such as Citizens Advice and National Debtline.

What will you bring to the role?

• You'll have a background of working within a Home Ownership or Housing Management team with a knowledge of current leasehold legislation.
• Experience of working in an income collection role for leaseholders/shared owners and freeholders would be advantageous.
• You'll have a strong customer focus.
• You will be proactive. You'll have a strong personal drive, be flexible in your approach and be able to manage your own workload.
• Confident communicator with the ability to deal with wide range of people.
• You will possess a personal drive and determination to achieve challenging high-performance targets.
• This role also requires a Basic DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Interviews are scheduled to take place on Wednesday 18th November via Microsoft Teams.