Lettings Specialist - Hybrid (Social Housing)

Platform Housing Group; Birmingham; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Up to 28 days annual leave

Family friendly policies

Pension contribution scheme

Health Cash Plan

Learning and Development opportunities

Electric vehicle salary sacrifice

Employee discounts

Job summary

Platform Housing Group is recruiting a Lettings Officer. This home-based role requires monthly travel to Worcester & Birmingham offices to join a busy lettings team. You will balance helping customers with reducing vacancy times, assess applicants, and help create sustainable communities.

We favour candidates with lettings or social housing experience who communicate well, collaborate, and work toward targets in a dynamic environment. A basic DBS check is required.

Qualifications

• A background in social housing or lettings preferred.
• Great interpersonal skills and the ability to resolve issues positively and objectively.
• The ability to work collaboratively as part of the wider lettings team to achieve business objectives and meet KPI targets and deadlines.
• Experience of working closely with customers in a result driven environment and enjoy working towards performance indicators.
• A customer focussed, positive mindset with strong organisational and decision-making skills to thrive in this busy team.
• Whilst this role is home based; you would need to ideally be based within a commutable distance of our Birmingham or Worcester offices.
• This role will require a basic DBS check.

Responsibilities

• Balancing supporting customers and providing exceptional service with meeting business needs to reduce vacancy times.
• Assess applicants' circumstances and suitability to be a customer, creating successful tenancies and sustainable communities.

Skills

Social housing experience

Interpersonal skills

Customer service focus

Team collaboration

Organisational skills

Job description

Platform Housing Group is recruiting a Lettings Officer. This home-based role requires monthly travel to Worcester & Birmingham offices to join a busy lettings team. You will balance helping customers with reducing vacancy times, assess applicants, and help create sustainable communities.

We favour candidates with lettings or social housing experience who communicate well, collaborate, and work toward targets in a dynamic environment. A basic DBS check is required.